Public offer agreement

Last updated: 18 May 2026

This document constitutes a public offer by ROVLEX INTERNATIONAL LTD (brand ROVLEX), Company number 16314439, registered address: 128 City Road, London EC1V 2NX, United Kingdom (the “Provider”), and is addressed to any legally capable individual, sole trader or legal entity (the “Client”) regarding the provision of ROVLEX service.

1. Subject of the agreement

1.1. The Provider grants the Client access to the ROVLEX software-analytics service at rovlex.com on the terms set out in this Offer and the applicable tariffs (see pricing).

1.2. The service is a SaaS platform for monitoring and analysing business reputation on online maps and directories, managing feedback, growing ratings and supporting the customer feedback process.

1.3. The specific scope of services is determined by the tariff plan selected by the Client and the modules connected.

2. Conclusion of the agreement (acceptance)

2.1. The agreement is deemed concluded from the moment the Client performs conclusive acts expressing consent to this Offer: registration in the service, placing an order and/or payment for services.

2.2. The Client confirms that they have read the terms of the Offer, the Privacy Policy, the refund terms and the service delivery terms.

3. Price and payment

3.1. The price of services is determined by the tariffs in force, published at rovlex.com/pricing/.

3.2. Payment is made by prepayment through connected payment providers (see payment methods).

3.3. The Client’s payment obligation is fulfilled when funds are credited to the Provider’s account or to the account of a payment provider acting on behalf of the Provider.

3.4. If tariffs change, the Provider notifies the Client at least 14 calendar days before the changes take effect. Periods already paid for are not recalculated.

4. Rights and obligations of the parties

4.1. The Provider undertakes to:

• Grant the Client access to the service in accordance with the selected tariff plan.
• Provide technical support by email at support@rovlex.com.
• Take measures to ensure the security and confidentiality of the Client’s data in accordance with the Privacy Policy.
• Fulfil warranty obligations in accordance with Section 5 of this Offer.
• Inform the Client in a timely manner of changes to this Offer, tariffs and scheduled maintenance.

4.2. The Client undertakes to:

• Pay for services on time and in the amount provided for in the Offer.
• Use the service in accordance with its purpose and the terms of this Offer.
• Not use the service for actions contrary to applicable law.
• Maintain the security of account credentials for access to the service.
• Provide accurate data to the Provider when registering and placing orders.
• Maintain access to Google Business Profile for the entire period of service delivery (when ordering services that require listing access).

5. Provider guarantees

5.1. Canonical commitment

5.2. By product — what is guaranteed and what counts as “completed”

Product	What we guarantee	“Completed” =
Map reviews	Publication of N reviews on the selected platform within the stated deadline	N reviews published and visible in the platform’s public results
Rating growth	Achievement of target_rating (selected by the Client) provided no negative reviews from real customers appear during the work period	Platform average rating reaches target_rating ± 0.05 at final verification
Monitoring	Access to platform data from activation for the entire paid period	Access open + data updated daily
Review responses	Publication of N responses in Google Business Profile within the stated deadline	N responses published and visible in public results; the deadline runs from confirmation of OAuth access by the Client

5.3. Delivery deadline

5.3.1. The delivery deadline is calculated when the order is placed based on selected parameters (platform, volume, target rating) and is recorded in the email confirmation and the Client’s Telegram bot.

5.3.2. Deadline parameters:

• days_min — minimum deadline by which the main volume is delivered;
• days_max — final deadline by which the order must be closed;
• days_max + 14 — grace period for objections and refund requests.

5.3.3. For the “Review responses” product, the deadline starts from confirmation of OAuth access to Google Business Profile by the Client.

5.4. Delivery workflow (5 stages)

5.5. Force majeure

The delivery deadline is extended or the Client is offered completion/neutralisation without activating the refund formula in the following cases:

1. Platform moderation after delivery — Google, Yandex, 2GIS or other platforms removed published reviews for breach of platform rules or bulk activity (outside the Provider’s control).
2. Negative reviews from real customers during the work period — appearance of 1–3★ ratings from real customers recorded in the system that reduced the average rating.
3. Password change or revocation of Google Business access by the Client — the Provider cannot work on the listing without valid access.
4. Deletion or renaming of the Google Business account by the Client — the listing becomes a different entity; published reviews relate to a non-existent object.
5. Pre-publish moderation hold — Google flagged the listing as suspicious and places new reviews under manual moderation (from 5 to 30 days or indefinitely).
6. Platform suspended review acceptance — in a region, category or entirely (Google periodically does this in individual markets).
7. Client did not provide OAuth access for the “Responses” product — the deadline runs only from confirmation of access.
8. Regulatory action — Roskomnadzor, FAS, FCA or another regulator blocked the tool, exchange or service category used.
9. Client removed the place listing from the platform — the listing is deactivated; reviews cannot exist on a non-existent object.

What is not force majeure (Provider liability):

• Failure of a specific exchange — the Provider must switch to a backup provider.
• Internal infrastructure failures of the Provider.
• Absence of the required provider in the redundancy chain — a configuration shortfall of the Provider.

5.6. Refund procedure and formula

The detailed refund policy is set out in Refund Policy. Key parameters:

For the “Monitoring” product (subscription), a refund is only possible if access cannot be provided for technical reasons attributable to the Provider.

5.7. Anti-fraud

To prevent misuse of the guarantee scheme:

• One proportional refund per Client within 90 days; subsequent requests undergo manual review.
• A refund request exceeding 50% of the order amount requires manual review.
• If actions by the Client aimed at deliberately lowering the rating are recorded during the work period (publication of negative reviews from accounts linked to the Client), the order is closed without applying the refund formula.

6. Service delivery

The detailed service delivery procedure, activation timelines, service availability, delivery workflow and information exchange between the parties are described in Service delivery terms, which form an integral part of this Offer.

7. Refunds

The terms and procedure for refunds are defined in Refund Policy, which forms an integral part of this Offer. The formula, window, methods and anti-fraud rules are set out in Section 5.6 of this Offer and in that document.

8. Liability of the parties

8.1. The parties are liable for failure to perform or improper performance of obligations in accordance with applicable law and this Offer.

8.2. The Provider is not liable for temporary unavailability of the service for reasons beyond the Provider’s control (internet provider failures, actions of third parties, force majeure listed in Section 5.5).

8.3. The aggregate liability of the Provider for any claims relating to this Offer is limited to the amount actually paid by the Client for services in the period in which the claim arose.

8.4. The Provider is not liable for decisions made by the Client based on information provided by the service.

9. Confidentiality

The terms of personal data processing and confidentiality of the Client’s information are set out in the Privacy Policy.

10. Term and termination

10.1. The Offer is effective from acceptance by the Client until termination on grounds provided in this Offer or applicable law.

10.2. Either party may terminate the agreement unilaterally by notifying the other party 14 calendar days in advance.

10.3. The Provider may restrict or terminate the Client’s access to the service if the Client breaches the terms of this Offer.

11. Changes to the Offer

The Provider may amend this Offer. The current version is published at https://rovlex.com/legal/offer/. Continued use of the service after publication of a new version constitutes the Client’s acceptance of the changes.

12. Dispute resolution

12.1. All disputes arising from this Offer shall be resolved by negotiation.

12.2. If a dispute cannot be resolved by negotiation, it shall be considered in court in accordance with applicable law.

12.3. The law of England and Wales applies to the relations of the parties. Disputes are heard in the competent courts of England and Wales.

13. Provider details

Full Provider details are on the Company details page. Contact for enquiries: support@rovlex.com.